You should hire me because of my proven ability to maintain strong interpersonal relationships with several clients. Communication is one of the key skills that are essential for every call center agent. The agent must not only have great communication skills and be able to convey the required message, but also be a patient listener to be able to hear and understand what the customer has to say. The only answer to this is that you love talking to people and that you're also a good listener.
Let's say your ideal job involves talking to people to help solve problems and provide support and information. Other ideal skills for a contact center agent are excellent knowledge retention, attention to detail, organization, peace of mind in the face of pressure, and speed.
