Working in a call center can definitely be mentally exhausting, especially with consecutive calls, angry customers, and strict metrics. Unfortunately, call center agent burnout is incredibly common. Customer service jobs require a great deal of emotional work, and it can be difficult to keep up with the fast-paced, results-oriented work of call centers. After all, your agents they're only human.
If you've seen your agents struggle with stress syndrome in call centers, you know that mental health and stress issues among call center employees shouldn't be taken lightly. Working in a call center environment for extended periods of time can be very mentally, emotionally and even physically exhausting. If left unaddressed, these issues can put call center agents on a quick path to exhaustion.
