If you're having difficulty getting a customer service job due to a lack of experience, consider gaining relevant experience through volunteer work or internships. For example, you can include examples of how you handled customer complaints, solved problems, or improved customer satisfaction in your previous jobs or as a volunteer. By emphasizing these transferable skills in your resume and cover letter, you can convincingly demonstrate why you would be the right person for a customer service position, even without direct experience. Before taking up a customer service position, it's important to showcase your skills and portfolio, which are relevant to the job description, as having multiple skills and practical experience in different tools will attract hiring managers to your resume and, ultimately, you'll be able to achieve your goals.
In this episode of The Naked Customer Podcast, host Aslan Patov joins JD Ackley, CEO of RAIZOR AI, to explore the evolutionary role of AI in customer experience (CX) and its impact on automation, workplace safety and creativity.
